Office of Technology

Help Desk Locations and Hours

Contact the Help Desk

On Campus ext 5950 or Off Campus 815-836-5950



Lower Level of the LRC - Main Location

Monday-Thursday: 7:30am-5pm
Friday: 7:30am-5pm
Saturday and Sunday: closed

First Floor of the Library - Auxiliary Location

Monday-Thursday: 7:30am-9pm
Friday: 7:30am-5pm
Saturday: 9am-5pm
Sunday: 12pm-12am

During evening and weekend hours, the Auxiliary Help Desk will resolve as many problems as possible. However, in some instances when an issue must be handled by our regular full-time staff, the incident will be forwarded to the appropriate department for handling upon their return during normal business hours. Please note that, depending on the severity, critical issues affecting multiple users may be escalated for out-of-hours resolution.