Frequently Asked Questions

  1. How do I contact the Office of the Student Accounts?

    Email inquiries to studentaccounts@lewisu.edu.

    The direct number is (815) 836-5210 to contact staff or leave a voicemail message.

    The office hours are:

    IN-PERSON staff / OPEN for walk-ins
    Monday-Friday
    Call to confirm prior to visiting.
    10am-2pm
    REMOTE
    Monday-Friday
    8:30am-4:30pm

  2. What is the mailing address for the Office of the Student Accounts?

    The mailing address is as follows:

    Lewis University
    One University Parkway
    Unit 295
    Romeoville, IL 60446

  3. Who do I make my payment check out to?

    Lewis University

  4. How do I access my bill?

    Please visit myLewis (myLewis – Student Account – Nelnet Student Account Platform) to access the following:

    • Online Statements
    • Real-time Account Activity
    • Give access to a family member or authorized party to pay toward your balance.
    • Make a Payment
    • Choose your Refund Preference
  5.   How often will I receive a bill?

    A monthly statement will be posted online. Please visit myLewis (myLewis – Student Account – Nelnet Student Account Platform) to view.

  6.   Can I give someone else access to bill (ex. Mom, Dad, spouse, etc.)?

    Yes, please visit myLewis (myLewis – Student Account – Nelnet Student Account Platform).

    Nelnet
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