ITSO
Helpdesk Online
The ITSO Department is introducing the most recent enhancement to Help
Desk support services - Help Desk On-Line. This supplement to Help
Desk assistance is accessible on-line from within the Lewis University network
or from any
location that has Internet access.
Login Information:
- Go to helpdesk.lewisu.edu
- Username: Your Lewis email
address.
- The standard format is: First 6 letters
of your last name plus first 2 letters of your first name plus
"@lewisu.edu." For example: a login for Mark Johnson would be
johnsoma@lewisu.edu.
- If your last name is less than 6 characters,
use for entire last name plus "@lewisu.edu." For example: the
username/password for Mark Sky would be
skyma@lewisu.edu.
-
Occasionally, because of duplication,
usernames don’t quite follow the pattern. The second ‘rule’ for generating
a username is: first 6 characters of your last name plus first initial
plus middle initial plus "@lewisu.edu." For Example: Since Mark
Johnson is already johnsoma, Matthew L Johnson might be
johnsoml@lewisu.edu
.
- Password: Your Lewis ID number
( found on your Lewis ID card or course schedule).
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