Help Desk Online for Faculty and Staff
|The Help Desk Web Portal is available at helpdesk.lewisu.edu . This site allows you to submit incidents (trouble tickets) via the web or you can search Lewis University's Knowledge Base.|
o The standard format is: First 6 letters of your last name plus first 2 letters of your first name plus "@lewisu.edu." For example: a login for Mark Johnson would be email@example.com.
o If your last name is less than 6 characters, use your entire last name plus the first two letters of your first name and add “@lewisu.edu” - For example: the username for Mark Sky would be firstname.lastname@example.org.
o Occasionally, because of duplication, usernames don’t quite follow the pattern. The second ‘rule’ for generating a username is: first 6 characters of your last name plus first initial plus middle initial plus "@lewisu.edu." For Example: Since Mark Johnson is already johnsoma, Matthew L Johnson might be email@example.com.
· Password: Your Lewis University ID number (found on your Lewis ID card).