Help Desk Online for Faculty and Staff

The Help Desk Web Portal is available at  helpdesk.lewisu.edu . This site allows you to submit incidents (trouble tickets) via the web or you can search Lewis University's Knowledge Base.

·         Username:

o    The standard format is:  First 6 letters of your last name plus first 2 letters of your first name plus "@lewisu.edu."  For example: a login for Mark Johnson would be johnsoma@lewisu.edu.

o    If your last name is less than 6 characters, use your entire last name plus the first two letters of your first name and add “@lewisu.edu” - For example: the username for Mark Sky would be skyma@lewisu.edu.

o    Occasionally, because of duplication, usernames don’t quite follow the pattern. The second ‘rule’ for generating a username is: first 6 characters of your last name plus first initial plus middle initial plus "@lewisu.edu." For Example: Since Mark Johnson is already johnsoma, Matthew L Johnson might be johnsoml@lewisu.edu.

·         Password:  Your Lewis University ID number (found on your Lewis ID card).

 

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