Contact the Help Desk
On Campus ext 5950 or Off Campus 815-836-5950
Lower Level of the LRC – Main Location
7:30 a.m. -
First Floor of the Library - Auxiliary Location
Hours may vary during summer and holiday breaks.
Monday - Thursday
7:45 a.m. -
7:45 a.m. - 7:00 p.m.
Phone support available until 10:00 p.m.
9:00 a.m. - 7:00 p.m.
12:00 p.m. - 12:00 a.m.
During evening and weekend hours, the Auxiliary Help
Desk will resolve as many problems as possible. However, in some
instances when an issue must be handled by our regular full-time staff, the incident
will be forwarded to the appropriate department for handling upon their return
during normal business hours. Please note that, depending on the severity,
critical issues affecting multiple users may be escalated for out-of-hours