Office of Technology

Service Desk Locations and Hours

Contact the Service Desk

Phone
On Campus ext 5950 or Off Campus 815-836-5950

Email
servicedesk@lewisu.edu

Online
https://servicedesk.lewisu.edu

Walk-Up

Lower Level LRC – Main Location

Monday-Friday: 7:30am-5pm
Saturday: 9am-5pm
Sunday: Closed

Walk-Up

1st Floor LRC – Auxiliary Location

Monday-Thursday: 7:30am-9pm (Support upon request)
Friday: 7:30am-5pm (Support upon request)
Saturday: 9am-5pm (Support upon request)
Sunday: Closed

During evening and weekend hours, the Auxiliary Help Desk will resolve as many problems as possible. However, in some instances when an issue must be handled by our regular full-time staff, the incident will be forwarded to the appropriate department for handling upon their return during normal business hours. Please note that, depending on the severity, critical issues affecting multiple users may be escalated for out-of-hours resolution.