Service Desk Locations and Hours

Contact the Service Desk

On Campus ext 5950 or Off Campus 815-836-5950

  • Monday-Thursday: 7:30am-12am
  • Friday: 7:30am-10pm
  • Saturday: 7:30am-5pm
  • Sunday: 10am-12am

1st Floor LRC – Auxiliary Location:

  • Monday-Thursday: 7:30am-12am
  • Friday: 7:30am-5pm
  • Saturday: 9am-5pm
  • Sunday: 10am-12am

Lower Level LRC – Main Location:

  • Monday-Friday: 7:30am-5pm

During evening and weekend hours, the Auxiliary Help Desk will resolve as many problems as possible. However, in some instances when an issue must be handled by our regular full-time staff, the incident will be forwarded to the appropriate department for handling upon their return during normal business hours. Please note that, depending on the severity, critical issues affecting multiple users may be escalated for out-of-hours resolution.