Work Orders
The Office of Residence Life is available 24 hours every day of the year to help residents with any concerns they may be experiencing. Follow these few steps to ensure you get the proper intervention for your work order concerns.
Contact your RA, RLC or the Office of Residence Life. How do you do this?- Any time: Visit your RA or RLCs room in the residence hall and discuss the concern with a resLIFE staff member.
- Mon-Fri 8:30am-5pm: Stop by the Office of Residence Life located in the Student Union or call us at 815-836-5275.
- Mon-Fri after 5pm or on weekends: Contact Campus Security at ext. 5222, 815-836-5222 or Residence Life Staff at ext. D-U-T-Y
Provide as much information as possible for the work order. What information is needed?- Details of concern. What is happening or not happening?
- Location of concern. Please be exact and provide hall, room number and area within room.
- How long has this been a concern? Has this happened before?
- Your name and a contact number
Follow up with Residence Life Office if work order is not completed in a proper time frame. Work orders are directed to the proper department for support immediately upon being received.
- Facilities Department supports building and key concerns.
- Sodexho Services supports cleaning concerns.
- ITSO supports IT concerns.
- Terminex supports bug concerns. This contractor visits our campus weekly on Thursdays.
- MacGray Company supports all laundry and microfridge concerns. This contractor comes out as needed.
