Database Help

If you are wanting to look at a specific database (Ovid and other EBSCO databases especially), but it gives you an error message telling you that the login has timed out or that you need to be affiliated with the school to login, then try these suggestions:

 

  1. Can you access other library databases?

If this problem is only affecting OVID, then continue with the suggestions below.

 

  1. Can you access other websites (e.g. Google)?

If there is no problem with your web access, please continue to the next suggestion.

 

 

  1. Clear your browser cookies and cache (browser history).

 After you have cleared the cookies and browser history, try to connect to OVID again. If you are unsure how to clear your browser cache or cookies, please call the Help Desk at 815-836-5950.

 

  1. Try another web browser.

Firefox and Google Chrome are usually the most reliable, but some databases may have specific browser requirements.

If none of these solve the issue, please contact the Lewis University Library to report the problem. We are available to help via chat (under Contact Us) and appointment as well as email and phone.

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