Crisis Management

1. Become familiar with the areas you use. Before an incident occurs, know your evacuation route and where to take shelter depending on the emergency.
   
   
2. Stay calm – do not make the situation worse. Do not let yourself or others take foolish chances. Others will respond as you do – set the example.
   
   
3. Control the flow of information – have a plan to disseminate: who, what, when, where, how, etc.
   
   
4. If you are in charge of an area, delegate duties. Clearly communicate your needs and trust others to do their parts.
   
   
5. Use plain language during a crisis. Everyone will be under stress and keeping things simple and straightforward will make the information easier to understand.
   
   
6. Aid those whom you can without added risk. Follow instructions exactly when they are relayed.
   
   
7. Talk to each other – prior conversations about what could happen and how to respond will help prepare us for a crisis.
   
   
8. Stress, fear, fatigue, and anger will be present in those around you. Be prepared to deal with human nature. Do not become frustrated.

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