Professional Development Seminars Certificates

Leading Change

(Must complete 5 of the following seminars)

Good to Great
Why Some Companies Make the Leap...and Others Don't (Jim Collins) Making the transition from good to great doesn't require a high-profile CEO, the latest technology, innovative change management, or even a fine-tuned business strategy. At the heart of those rare and truly great companies was a corporate culture that rigorously found and promoted disciplined people to think and act in a disciplined manner. This seminar offers a well-reasoned road map to excellence that any organization would do well to consider.

"FISH" - Positive Attitude, Providing Exceptional Customer Service
Do you work in a "toxic energy dump?" Do you or your employees seem stuck in a situation in which everyone has lost ambition, energy and helpfulness? Have you forgotten what attitude and customer service are all about? We learn how the Pike Place Fish Market--with their secrets for success and improved attitude--helps encourage staff to be involved and conscientious about what they do. FISH's philosophy will help people in any business regain their energy and passion for their lives and work.

Facilitating Effective Meetings

This is an intensive workshop that builds practical skills for making meetings briefer, better organized and more productive. Participants learn specific facilitation tools and techniques for organizing meeting agendas and managing group processes. The workshop provides extensive practice and meeting simulations in which participants learn how to be a facilitator, a recorder, and a facilitative participant. (Class size is limited to 20).

Effective Presentations
This corporate quality workshop provides participants an overview of and direct practice in effective presentation delivery skills. The primary focus of this workshop is on the physical skills of delivery and includes the following topics: handling nervousness, vocal quality, eye contact, use of arms and hands, moving with purpose, using notes and visual aids, handling questions, and managing problem audiences. Participants will have opportunities to practice all of these topics while being videotaped and critiqued. Upon completion, participants will look and sound more competent and confident while delivering formal and informal presentations.

Critical Thinking in Business
The purpose of this seminar is to help business students and professionals systematically analyze business situations and avoid the traps that lead to bad thinking. The seminar will also help the professional better assess the role of business in society, analyze the claims of "experts" and identify business opportunities. Among the diverse topics covered in the seminar are: how to identify flaws in business reasoning, analyzing the total cost of a business transaction from the business and the customer's standpoint, a new way to look at pricing, how externalities and risk-sharing impact business decisions, and how to effectively analyze numerical information in business decisions

To top