Graduate Course Catalog 2007-2009

COURSE: 47-540 Quality Assurance in Aviation and Transportation (3)
Quality assurance must be a cardinal priority for every transportation organization, including private enterprise and regulatory agencies. This course will cover not only product and service quality, but also the quality of processes, systems, organization, and leadership. Quality concepts must be applied to all phases of the transportation function, using managerial, statistical, and technological concepts. An operational framework consisting of quality planning, quality control, and quality improvement will be presented.