COURSE: L7-410 Healthcare Operations (3)
Discussion will include the internal operating environment of a health care organization, including the impact of current health care regulations, legislation, and advocacy. Topics will include governance role and structure and medical staff role and by-laws in relation to the healthcare organization. Organization and communication structures between patients, providers, and administration will be identified. Information systems, risk management, accreditation and customer satisfaction principles and tools will be a focus. Marketing and public and community relations will be explored. Prerequisite: Health Care Leadership students with consent of the College of Nursing and Health Professions. Prerequisites for this course include: L7-300, L7-310, L7-330.